FAQs

1. What materials are used to make Aksapika idols?

Our idols and puja essentials are crafted from materials like Asht Dhatu, Panch Dhatu, brass, wood, and eco-friendly composites. Some items are fully handmade, while others combine precision molding with hand-finished detailing by skilled artisans.

2. How long will it take to receive my order?

Since we operate on a made‑to‑order or sourced‑on‑demand model, please allow 2–7 business days for processing, followed by 5–9 working days for delivery. We’ll update you with tracking information once your order ships.

3. Can I cancel my order?

Yes, but only within 6 hours of placing it. After this, artisans begin work or sourcing is underway, making cancellation difficult. If you need help, reach out to us at the earliest via email or WhatsApp.

4. What is your refund and return policy?

We offer a refund or replacement only if the product arrives damaged or if you receive the wrong item. Report the issue within 48 hours of delivery, including clear photos or a video. Once verified, we’ll process it within 7 business days.

5. Do you offer Cash on Delivery (COD)?

No, we don’t currently offer COD. Please ensure someone is available to receive the parcel. If delivery fails due to unavailability, re‑delivery will cost extra.

6. How can I track my order?

Once your order ships, you’ll get a tracking ID via email and WhatsApp. You can track your order directly through the courier’s website or our tracking link.

7. Are your prices inclusive of taxes?

Yes, all our prices are in INR and inclusive of taxes. Currently, we are not registered under GST, so no additional GST is charged. If that changes, the checkout will reflect it.

8. Is the packaging secure?

Absolutely. We take special care to package each item with high-quality protection like bubble wrap, cushioning, and tamper seals. Our goal is a safe delivery for even the most delicate idols.

9. Do you ship internationally?

Right now, we only ship within India due to logistics complexities. Once we build a reliable system, we plan to expand internationally. Stay tuned!

10. How do I request a custom or bulk order?

We welcome custom or bulk requests! Simply email us at info@aksapika.art or message us on WhatsApp with your requirements—materials, design, quantity, and timeline. We’ll discuss options, pricing, and delivery schedules.