Help & Support
1. Terms and Conditions
Welcome to Aksapika Arts!
By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully.
All products listed are handmade or traditional items. Slight variations may occur due to their artisanal or semi-mechanized nature.
Prices are inclusive. Currently, GST is not applicable. If that changes, it will be clearly mentioned at checkout.
The content, images, and trademarks on this site are property of Aksapika Arts and may not be reused without permission.
We reserve the right to update, modify, or discontinue any part of the website or its services at any time without prior notice.
For any queries, feel free to contact us at:
Email: info@aksapika.art
Phone/WhatsApp: +91 88492 79527
2. Cancellation and Refund Policy
We aim to ensure 100% satisfaction with your purchase. However, due to the nature of handcrafted items, our policy is as follows:
Cancellation: Orders can only be cancelled within 6 hours of placing them. After that, they are processed and cannot be cancelled.
Refunds are applicable only in cases of:
Damaged products upon delivery (must be reported within 24 hours)
Incorrect product received (must include unboxing video or image proof)
Refunds are processed within 7 business days to the original payment method after verification.
We’re here to make things right, even if rare issues occur.
Note: No refunds on customized or made-to-order items.
To request a refund, email us at info@aksapika.art with your Order ID.
3. Shipping and Delivery
We deliver handcrafted culture to your doorstep.
Dispatch Time: 1–3 working days from order confirmation
Delivery Time: 5–9 working days across India
Shipping Charges: Calculated at checkout. Free shipping may apply on select offers
Tracking: Once shipped, tracking details will be sent via email/SMS
Please double-check your shipping address. We are not liable for delays caused by incorrect details or courier issues.
As we don’t offer Cash on Delivery (COD), please ensure someone is available to receive the parcel. Re-attempted deliveries may incur extra charges.
4. Contact Us
Have questions, feedback, or need help?
Operating Location: Mumbai, India
Email: info@aksapika.art
Phone/WhatsApp: +91 88492 79527
Website: www.aksapika.art
Available from 10 AM to 6 PM, Monday to Saturday.
We usually respond within 24 hours on business days.